A.R.S. § 40-461


In this article, unless the context otherwise requires:

  1. "Director" means the director of the residential utility consumer office.
  2. "Office" means the residential utility consumer office.
  3. "Public service corporation" means a public service corporation as defined in article XV, Section 2, Constitution of Arizona except a member-owned nonprofit cooperative corporation.

A.R.S. § 40-462.

Residential Utility Consumer Office - Director

A residential utility consumer office is established to represent the interests of residential utility consumers in regulatory proceedings involving public service corporations before the corporation commission.

The governor shall appoint the director of the office pursuant to section 38-211. The director serves at the pleasure of the governor. The director must possess management and administrative skills, as well as knowledge and experience relating to the regulation of utilities.

A.R.S. § 40-462.

Powers and Duties:     

The Director may: 

  1. Research, study and analyze residential utility consumer interests.
  2. Prepare and present briefs, arguments, proposed rates or orders and intervene or appear on behalf of residential utility consumers before hearing officers and the corporation commission as a party in interest and also participate as a party in interest pursuant to §§ 40-254 and 40-254.01 in proceedings relating to rate making or rate design and involving public service corporations, except that the director shall not participate in any proceedings pursuant to this paragraph involving a member-owned nonprofit cooperative corporation.
  3. Make and execute contracts and other instruments as necessary to perform his duties.
  4. Hire employees as necessary to carry out this article and contract for special services as needed.
  5. Employ such attorneys as are required to represent the interests of residential utility consumers.
  6. The Director shall adopt administrative rules necessary to carry out the purposes of this article.

All contacts by residential utility consumers with regard to quality or quantity of service provided by a public service corporation shall be recorded by the office for the purpose of determining general concerns of consumers. The office may advise the consumer of other agencies that may be of further assistance and shall refer the consumer to the Arizona Corporation Commission Utilities Division Consumer Services section established in § 40-110.