Consumer Complaints


RUCO is an advocate agency who intervenes in cases before the Arizona Corporation Commission on behalf of residential utility ratepayers.  RUCO does not regulate nor does it have any jurisdiction over a utility company.  

Public utility companies are regulated by the Arizona Corporation Commission, Utilities Division. 

If you would like to file a complaint or if you have questions regarding your utility company, you can call the Utilities Division at (602) 542-4251, Tucson office (520) 628-6550 or 1-800-222-7000 (if calling outside the Phoenix Metro area).  The Utilities Division Consumer Services Section will work with you to get the matter resolved.   

Or if you prefer, you can click on the link below to be taken directly to the Utilities Division complaint form.

Complaint Form